Privacy Policy

Privacy Policy for Ragusina Ltd. (Dubrovnik Food Tours)

dubrovnikfoodtours.com

Last update: April 19, 2024

Your privacy is important to us. This Privacy Policy covers what we collect and how we use, disclose, transfer and store your information.

Name of the person responsible

The person responsible within the meaning of the GDPR and other national data protection laws of the member states as well as other data protection regulations is the

Ragusina ltd
Kovacka 15
20000 Dubrovnik
Croatia
Email: info@ragusina.hr
Company registration number: HRSR.060273830

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Ragusina Ltd. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • Ragusina Ltd. needs to perform a contract with you
  • You have given Ragusina Ltd. permission to do so
  • Processing your personal information is in Ragusina Ltd. legitimate interests
  • Ragusina Ltd. needs to comply with the law

Ragusina Ltd. will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability
  • The right to withdraw consent

Log Files

Dubrovnik Food Tours follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Tracking Technologies

See Ragusina(Dubrovnik Food Tours) Cookie Policy at https://dubrovnikfoodtours.com/cookie-policy/ for information on the cookies we use.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Dubrovnik Food Tours.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Dubrovnik Food Tours, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Dubrovnik Food Tours has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Dubrovnik Food Tours’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Minors

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Dubrovnik Food Tours does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Dubrovnik Food Tours. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Updates

We reserve the right to update this privacy policy from time to time. In the event that we make material changes that restrict Usercentrics’ rights or obligations under this Privacy Policy, we will publish a clear notice in this section of this Privacy Policy that informs users when they are updated.

 

This Privacy Policy was last modified on April 19, 2024.

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Frequently Asked Questions

If your questions are not answered here, please email through this form and we’ll be happy to help.

The tour features a range of traditional dishes including homemade cheese, local prosciutto, Adriatic tuna pate, Dalmatian style black risotto, Dubrovnik style dirty macaroni, homemade gelato, and traditional cakes.

We visit various food shops in Old Town. Some are run by families. Some are run by Top Chefs. 

Tastings will be prepared in advance at each location based on the info that you provide. Please let us know of an dietary restrictions when booking or send us inquiry.

Yes, the combined samples are intended to be enough to replace a bigger meal, and satisfy most.

Yes, the combined samples are intended to be enough to replace a bigger meal, and satisfy most.

A selection of beverages (including local beer and authentic wines), soft drinks, choice of sparkling or still water, coffee.

We don’t generally advertise Dubrovnik restaurants, bars, or shops. We would rather write an honest review or provide you with a recommendation based on our experience or customers feedback.

Yes. In case of any delays or changes in travel, please let us know. We will reschedule the tour for the next day or any date that suits you the best.

We understand that things happen and plans sometimes change, and that’s why we have a flexible cancellation policy. We ask that you inform us as soon as possible if your plans do change, as we keep our tour groups small and it’s important for us to fill our groups. We also appreciate as much notice as possible to change our orders and reservations at local establishments– many of which reserve space or tastes exclusively for Dubrovnik Food Tours!

• If you wish to exchange your tickets for another date, please email us.
• DFT(Ragusina Ltd.) operates in all weather, though reserves the right to alter or amend an itinerary if circumstances require.
• If DFT(Ragusina Ltd.) is forced to cancel a booked tour, any prior tour payments will be fully refunded

• For a full refund, cancel at least 6 hours in advance of the start date of the experience.

Sure, please send us an email or use Booking Inquiry.

No, If you had a good tour, gratuities – although not mandatory – are appreciated.

All tickets purchased are emailed directly to you in digital form. If you have not received your tickets yet, we are happy to resend.

Yes, we use Stripe for business, worldwide trusted online payment system.

You may pay through our system using all major Credit cards and PayPal or send us inquiry regarding different payment options.

our E-Certificate should contain a code. Simply enter that code in the Discount Code/E-Certificate field during the booking and checkout process.

  • Mar-Apr, May-Sep, Oct-Nov: Tours are at 10:00 AM & 5:00 PM.
  • Jun-Jul, Aug: Tours are at 10:00 AM & 6:00 PM.

Pricing details can be found on our website, with different rates for adults, youth, and children.

The tour duration is approximately 3 to 4 hours.

As a solo traveler you can join our tours. We do require at least two guests for a tour to take place. If you’re the only person booked on a tour, we’ll switch you to another time or tour (if possible) or we’ll provide a single tour.

Yes, private tours are available for small parties or groups of up to 30 people. To inquire about a private tour, please fill out the contact form.

Yes, children of all ages can take one of our tours. We provide family friendly tours for families with children.

Absolutely, our reviews are outstanding, we treat our guests like family.

Old Town Food Tour – we walk about a 1.3 kilometers with few resting points. Dalmatian Flavors – with all locations combined, 1 km

Tours are available in English. For groups or private events, we can adapt the tour in Spanish, German, Italian or French.

Yes, if you curious about the series, we will show some of the key spots where filming took place within Old Town.

Yes! We encourage you to take photos and if you feel so inclined, post them to our social media page at Facebook, tag us on Twitter and Instagram, or include them in your review of Dubrovnik Food Tours on TripAdvisor or Google.

If it is really bad weather, tour can be postponed for the next day or fully refunded.

Social Distancing, small number of participants, hand hygiene.

Yes. Tour cost differs due to Viator commission rates. We encourage you to book directly from our website by using our trusted third-party booking provider BOOKEO.

Guests can receive a full refund for cancellations made at least 6 hours before the start time of the tour.

Yes, in the case of an emergency that prevents a guest from attending the tour, despite having made the online payment, a full refund will be issued.

While it’s unlikely, the organizers reserve the right to modify or cancel confirmed reservations if necessary.

  • Tours may be postponed or fully refunded in case of severe weather conditions.

For specific situations or further details, it’s always a good idea to contact the tour organizers directly.

Check Availability

Fill out the form below and we will contact you regarding a tour

Inquiry Form
Arriving by cruise ship

COMPANY
Ragusina Ltd. Travel Agency

ragusina

Registered in 2011 at commercial court in Split, branch Dubrovnik. Basic capital 20000,00 kuna paid in total.

Bank account:
IBAN HR1624840081105892308
SWIFT: RZBHHR2X
Raiffeisenbank Austria d.d. Zagreb.

ID NUMBER 
OIB 33419938593

MBS 060273830

EUID HRSR.060273830

TRAVEL AGENCY ID code 
HR-AB-20-060274830

Dubrovnik, Croatia
Kovacka 15

info@ragusina.hr
info@dubrovnikfoodtours.com

Reserve Now & Pay Later

We’ll reserve your spot today, and you can cancel up to 12 hours before your tour start time without a payment. 

1. Find your experience /date and time
Choose date and secure your spot while staying flexible.
2. Make Reservation
Reserve now and pay later to secure your spot, commitment-free.
3. Receive booking confirmation
You will receive a confirmation email at the time of reservation.
4. Payment Link Delivery via Email:
Receive a follow-up email with a secure Stripe payment link for safe transactions.
5. Choose when to pay
Return back to pay once your plans are set.

 

“For same-day tour reservations, please wait for our confirmation before making an advance payment, as availability may vary.”